Frequently Asked Questions
Everything you need to know about your SURI experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to initiate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are SURI garments ethically produced?
Yes, we partner exclusively with fair-trade certified factories that ensure safe working conditions and fair wages for all artisans involved in our production chain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
How should I care for my clothing?
To maintain the longevity of your garments, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are located on the inner label of each piece.